FAQs

How do I get my order?

There is more than one way to get your hands on our yarn! For those who live nearby (Peru, VT) or the general vicinity, you can choose Local Pickup - there is no charge for shipping when choosing this option and you can pick up your yarn at your convenience (just shoot us an email and we’ll make arrangements and give you the address).

If you live farther away and would like us to ship your order, we use the USPS to send our products. Shipping is calculated at the time of checkout. Items purchased will be shipped out as soon as we can get all our orders processed and over to the post office (usually by the Tuesday following the release, at the latest.

What is your return policy?

Your satisfaction is very important to us! We work hard to produce our amazing yarns, and yet occasionally something goes awry. Whatever the issue is, please contact us at woolycaterpillarvt@gmail.com so we can make things right. In the end, we want you to feel good about your purchase and thoroughly enjoy your new yarn.

Where do we source our yarn?

Our yarn comes from trusted supplier Knomad. Knomad works with a partner mill in Peru and uses only mulesing free and ethically sourced yarn. Find out more at knomadyarn.com

Do you have a physical store?

We do not have a bricks & mortar store at this time. We rely solely on our website for sales.