Shipping Policy

Thank you for shopping with The Wooly Caterpillar! Every order is packed with care and sent from our little dye lab in Peru, Vermont.

Shipping Rates

We currently ship within the United States.

We offer Standard and Express shipping options, with rates displayed at checkout.

FREE U.S. Standard Shipping on orders of $75 or more after discounts!

Orders that do not meet the free-shipping threshold will be charged the applicable shipping rate shown at checkout.

Ready-to-Ship Yarn

Our ready-to-ship yarn is already dyed, labeled, and waiting for its next adventure!

We work to pack and ship these orders as promptly as possible. Processing times may vary during holidays, fiber festivals, and other busy periods.

Dye-to-Order Yarn

Some of our favorite colorways are dyed especially for you!

For orders from The Reserve Collection, Playing Favorites, and other regular dye-to-order offerings, please allow approximately 7–10 days for production before shipping.

Special dye-to-order events, including Raid the Vault!, may require 2–3 weeks for production, as indicated in the product listing.

Production timelines are separate from shipping transit times. Selecting Express shipping does not shorten the dyeing process.

We appreciate your patience while we create your yarn!

Orders Containing Both Ready-to-Ship and Dye-to-Order Items

If your order contains both ready-to-ship and dye-to-order yarn, we'll typically ship everything together once your dye-to-order skeins are ready.

If you need ready-to-ship items sooner, we recommend placing separate orders.

Local Delivery & In-Store Pickup

We're happy to offer local delivery and pickup for our nearby Vermont customers!

Available options will appear at checkout based on your location and order.

For pickup orders, please wait until your order is ready and contact us to arrange a convenient pickup time.

Dye-to-order purchases still require their normal production time before becoming available for pickup or delivery.

Shipping Confirmation & Tracking

Once your order ships, we'll send a shipping confirmation email with tracking information when available.

Delivery estimates are provided by the shipping carrier and may be affected by weather, holidays, or other circumstances beyond our control.

Shipping Questions or Problems?

Please double-check your shipping address before placing your order.

If you notice an error or experience a shipping problem, contact us as soon as possible at vicky@woolycaterpillar.com. We'll do our best to help.

Thanks for supporting our small Vermont dye lab. We can't wait for your colorful new yarn to arrive!

The Wooly Caterpillar
Peru, Vermont