Refund policy

Refund & Return Policy

At The Wooly Caterpillar, we want you to love your yarn as much as we love creating it! We're a small, family-run dye lab, and we appreciate your understanding of our return policies.

Ready-to-Ship Items — 60-Day Returns

We accept returns and exchanges on eligible ready-to-ship yarn and other standard in-stock merchandise within 60 days of purchase, provided:

  • Items are unused and in their original, resalable condition.

  • Yarn remains in its original skein or hank and has not been wound or caked.

  • You contact us before sending anything back so we can provide return instructions.

Returns and exchanges may be arranged by mail or in person.

Custom & Dye-to-Order Yarn — Final Sale

All custom-dyed and dye-to-order yarn purchases are final sale. We do not accept returns or exchanges for changes of mind, color preferences, or other non-defect reasons.

This includes yarn purchased through:

  • The Reserve Collection

  • Playing Favorites

  • Raid the Vault!

  • Any other custom or dye-to-order offerings

Because these skeins are dyed specifically for your order, they cannot be returned to our regular ready-to-ship inventory.

Please review your yarn base, colorway, and quantity carefully before ordering. Hand-dyed yarn naturally varies from skein to skein, and colors may appear differently across screens.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly. We'll work with you toward an appropriate resolution, including a replacement, exchange, or refund where warranted.

This applies to both ready-to-ship and dye-to-order purchases and does not limit any rights provided by applicable law.

Need Help?

Email us at vicky@woolycaterpillar.com with your order number and details about your request. Photos are helpful when reporting damage or defects.

Please contact us before returning merchandise so we can confirm eligibility and provide return-shipping instructions.

Thank you for supporting our little Vermont dye lab!

The Wooly Caterpillar
Peru, Vermont